South Africa is entering a new digital era with the Department of Home Affairs (DHA) launching a comprehensive integration plan to bring smart ID and passport services to banking platforms. Announced by Minister of Home Affairs Leon Schreiber in April 2025, this shift will radically change how citizens interact with essential government services.
In a multi-agency agreement, the DHA has joined forces with the Border Management Authority (BMA), Government Printing Works (GPW), and the South African Revenue Service (SARS). The alliance is designed to enhance the efficiency, accessibility, and security of civic and immigration services.
What This Integration Means for Citizens
The initiative aims to provide South Africans with faster, easier, and more secure access to identity and travel documents. Here are the key features:
| Feature | Description |
|---|---|
| Smart ID and Passport Access via Banking Apps | Citizens can apply and manage ID and passport services directly through banking apps and selected bank branches. |
| Courier Delivery Option | Applicants can now opt to have their documents delivered to their doorstep, cutting out the need to revisit Home Affairs offices. |
| Advanced Electronic Travel Authorisation (ETA) | A digital ETA system will speed up immigration procedures and reduce fraud risk. |
| Upgraded Port Systems | Movement Control Systems at all major ports of entry will be overhauled for better efficiency and security. |
| Smart ID Cards for All | Smart IDs will now be available not just for citizens, but also for permanent residents and naturalised individuals. |
The End of the Green ID Book
Minister Schreiber reiterated that the outdated green ID book remains a significant security liability. While around 18 million South Africans still use it, the plan is to phase it out entirely by 2029. “We can only eliminate the green ID book once every South African has access to a smart ID,” Schreiber said.
The rollout target for 2025 is now 3.6 million smart ID cards—exceeding the initial goal of 2.5 million. Despite the progress, at the current pace, it could still take up to five years to retire the green book completely unless the expansion accelerates.
Banking Apps as Key Distribution Points
A key part of the new strategy is leveraging the existing infrastructure and technology of banks. Instead of setting up isolated DHA kiosks within bank branches, the department will now integrate its services directly with the digital systems of banks. This means faster processing, less hardware redundancy, and more seamless user experiences.
“This integration lets us bypass outdated setups and brings government services into the digital age,” Schreiber said.
Looking Ahead: Digital ID by 2029
Schreiber also laid out a long-term goal to implement a fully digital ID system nationwide before the national and provincial elections in 2029. The smart ID rollout is a critical step toward that vision.
He stressed the need for inclusivity, noting that citizens in remote or underserved areas must be able to access these services without long travel times. Partnering with banks offers a scalable solution to this challenge.
Conclusion
South Africa’s push to digitize its civic services through banking infrastructure is more than a tech upgrade—it’s a transformation of public service delivery. With goals to reach millions by 2029, the government is laying the groundwork for a secure, efficient, and accessible digital identity system.
If successful, the initiative could become a model for digital governance across the continent, combining innovation, cross-agency collaboration, and private sector integration to serve citizens better.
FAQs
What services will be available through banking apps?
Banking apps will support applications for smart ID cards and passports, including scheduling appointments, tracking progress, and selecting delivery options.
When will the green ID book be phased out?
The target is to discontinue the green ID book by 2029, once smart ID access is universally available.
Will all banks offer these services?
Not initially. The rollout will begin with selected banks and branches, expanding over time as integration improves.
Can permanent residents also apply for a smart ID?
Yes, both permanent residents and naturalised citizens will be eligible for smart ID cards under the new system.
Is the courier service optional?
Yes, applicants can choose between picking up documents in person or having them delivered to their address.
What is the ETA system?
The Electronic Travel Authorisation (ETA) system will digitize visa and entry procedures, improving efficiency and reducing fraud.
What is being done at ports of entry?
Movement Control Systems are being upgraded to enhance security checks and speed up processing times.
How many people still use the green ID book?
As of April 2025, approximately 18 million South Africans still rely on the green ID book.
Is there a cost for using banking apps for these services?
While standard DHA fees apply, banks may add convenience fees. Specific costs will be detailed by each participating bank.
Will this help reduce identity fraud?
Yes, the smart ID system is far more secure than the old green book and includes biometric data to prevent fraud.
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